Supports

Corporate Service As Below

24/7: (24 hours per day / 7 days per week)
24/5: (24 hours per day / 5 days per week)
16/5: (16 hours per day / 5 days per week)
8/5: (8 hours per day / 5 days per week)
or other combinations.
Response Time
The service is provided within the agreed response time. This service can be offered through telephone support, remote access having the appropriate PN expert on-site, or a combination, depending on the situation assessment, example:
30 minutes: Remote assistance per telephone
30 minutes: Remote access support
4 hours – On-site assistance
or other combinations
Hardware, software & equipment Expertise
As manufacturing facilities often have a large variety of hardware, software and other plant equipment, the following levels of support will be defined: